Privacy Policy

Last updated: 2025-10-21

This Privacy Policy explains how Nordglanz (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit nordglanz.shop or interact with us. We comply with applicable data protection laws, including the EU/UK GDPR and, where applicable, the CCPA/CPRA.

Data Controller

Nordglanz
Nikolaistraße 9, Hanover, Lower Saxony, 30159, Germany
info@nordglanz.shop • +49 151 1427481

Information We Collect

Identifiers & Contact Data: name, email, phone, billing/shipping address.
Order & Payment Data: products purchased, order totals, masked payment info (processed by our payment providers).
Technical Data: IP address, device/browser info, cookies, usage analytics.
Communications: messages sent to us, marketing preferences, reviews.

How We Use Data

To process and deliver orders, provide customer support, and manage your account.
To improve our Site, prevent fraud, and ensure security.
To send service emails and—only with your consent or where permitted—marketing communications (you can opt out anytime).
To comply with legal obligations (e.g., tax, accounting).

Legal Bases (EU/UK)

Contract (order processing); Legal obligation (tax, invoicing);
Legitimate interests (fraud prevention, analytics, service improvement);
Consent (marketing cookies, newsletters where required).

Sharing

We share data with service providers that help run our business (hosting, payments, shipping, analytics, marketing). They act on our instructions and must protect your data. We may disclose information if required by law or to protect our rights.

International Transfers

When transferring data outside the EU/UK, we rely on appropriate safeguards (e.g., adequacy decisions or Standard Contractual Clauses).

Retention

We keep personal data only as long as necessary for the purposes described above and to meet legal requirements (e.g., tax record retention).

Your Rights

EU/UK: Access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. You may lodge a complaint with your local supervisory authority.
California: Right to know, delete, correct, and opt out of certain sharing/sales. We do not knowingly sell personal information.

Cookies

We use necessary cookies for the Site to function and (with consent where required) analytics/marketing cookies. Manage preferences via your browser or our cookie banner.

Children

The Site is not intended for children under 13 (or under 16 in the EU/UK). We do not knowingly collect children’s data.

Contact

info@nordglanz.shop • +49 151 1427481 • Nikolaistraße 9, Hanover, Lower Saxony, 30159, Germany