Terms of Service

Last updated: 2025-10-21

Welcome to nordglanz.shop (“the Site”). The Site is operated by Nordglanz (“we”, “us”, or “our”). By accessing or using the Site, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to place an order.

2. Products, Pricing & Availability

We make reasonable efforts to display accurate product information. Prices, descriptions, and availability may change without notice. We may limit quantities or refuse orders at our discretion.

3. Orders & Contract Formation

Your order is an offer to purchase. A contract is formed when we email you an order confirmation or ship the goods, whichever occurs first. We reserve the right to cancel an order for any reason, including suspected fraud.

4. Payments

We accept major cards and other payment methods offered at checkout. By submitting a payment, you warrant that you are authorized to use the selected method and that the information is true and accurate. All transactions are processed securely by our payment partners.

5. Shipping & Delivery

Shipping options, costs, and delivery estimates are shown at checkout and further detailed in our Shipping Policy. Delivery times are estimates and not guarantees. Risk of loss passes to you upon delivery.

6. Right of Withdrawal (EU/EEA Consumers)

If you are an EU/EEA consumer, you may have a 14-day right of withdrawal for online purchases. Please review our Refund Policy for details, exclusions (e.g., customized goods), and instructions.

7. Returns & Refunds

Our returns process and conditions are set out in the Refund Policy.

8. Intellectual Property

All content on the Site, including text, graphics, logos, and images, is owned by or licensed to Nordglanz and is protected by applicable law. You may not use our intellectual property without prior written consent.

9. User Conduct

You agree not to misuse the Site, interfere with security features, submit false information, or engage in activity that could harm the Site or other users.

10. Limitation of Liability

To the extent permitted by law, Nordglanz is not liable for indirect, incidental, or consequential damages arising from your use of the Site or products purchased. Nothing in these Terms limits statutory consumer rights.

11. Warranties

Except as required by law, products are provided “as is” without warranties, express or implied. Statutory warranties for consumers in the EU/UK may apply.

12. Privacy

Your use of the Site is also governed by our Privacy Policy.

13. Governing Law & Disputes

These Terms are governed by the laws of Germany, without regard to conflict-of-law rules, and subject to the mandatory protections of your local consumer laws. The courts of Hanover, Germany shall have jurisdiction, unless mandatory laws give you the right to bring claims in your country of residence.

14. Contact

Nordglanz, Nikolaistraße 9, Hanover, Lower Saxony, 30159, Germany
Phone: +49 151 1427481 • Email: info@nordglanz.shop